Please Read Our Policies
YOUR CELL PHONE
For round trip rides, especially at the end of concerts, you must have a cell phone to communicate with the driver who is trying to find you. Normally, you will meet your driver in the exact place he or she dropped you off before the event, however, if that is not possible your driver will call you. We suggest you memorize our phone number (760-383-1717) or carry one of business cards with you, in case your cell phone dies. If you cannot find your driver because your phone died, your credit card on file may be charged the entire amount of the reservation, or if payment has already been given, refunds will not be given.
NONREFUNDABLE DEPOSIT
You are asked to pay a nonrefundable deposit at the time your reservation is made. The deposit amount will range from $25 to $500 depending on the quoted reservation price. If you cancel your reservation you will not get your deposit back. If damage is done to the vehicle, you will not get your deposit back. SEE CLEANING FEE POLICY.
LOAD TIME - Does not apply to hourly charters
One-way & round trip reservations have a 10 minute load up time already included in the price. i.e a 8:00pm reservation has a load up time from 8:00-8:10pm. Additional time is charged by-the-minute at a rate of $1-$3 per minute depending on the vehicle you reserve. Also, your reservation may be forfeited if you are more than 20 minutes late, depending on your driver's schedule.
CLEANING FEE POLICY - Thanks for keeping it clean!
We do provide trash bags for your trash, and also for emergencies such as people who become "car sick." If someone becomes sick in the van outside of the trash bag there is a cleaning fee of up to $300. Or if any other damage is done to the vehicle which makes it smelly, broken, or unbearable for other clients, there may be a fee of up to $300. For example, smeared frosting or nacho cheese, broken cupholders, broken seatbelts, scratched windows, torn speakers, silly string.... All of these things may cause an extra charge. Thanks for respecting our vehicles!
CANCELLATION POLICY AND TIME CHANGE POLICY
If a reservation is cancelled after the deposit has been paid, the deposit becomes the cancellation fee.
Reservation times may be changed (if our schedule permits) up to 4 hours prior to the scheduled reservation time without incurring charges, ONLY if our schedule permits this change.
OTHER
We reserve the right to refuse service to anyone who is overly intoxicated or presents a danger to others at the sole discretion of your driver. All prices and fees subject to change without notice unless you have an existing confirmed reservation (deposit paid). Availability subject to change and/or vehicle substitution at any time due to situations beyond our control, such as weather, traffic, etc.. Persons overly intoxicated may be refused service at any time or have their reservation voided at our sole discretion. We reserve the right to contract with a third party. We are not responsible for lost items (cell phones, IDs, cameras, etc). Upon making a reservation, you release all liability from the driver and The DD Van Service (The Drunk Driver LLC) for any injuries incurred entering or exiting the van. We will do our best to assist you and maintain the safest environment possible, however, it is your duty to be cautious when entering and exiting the van and staying seated while the vehicle is moving.
Please understand that we always do our best to provide excellent service and care very much about our clients' satisfaction and the reputation of our company. Our number one priority is the safety and happiness of our clients.
For round trip rides, especially at the end of concerts, you must have a cell phone to communicate with the driver who is trying to find you. Normally, you will meet your driver in the exact place he or she dropped you off before the event, however, if that is not possible your driver will call you. We suggest you memorize our phone number (760-383-1717) or carry one of business cards with you, in case your cell phone dies. If you cannot find your driver because your phone died, your credit card on file may be charged the entire amount of the reservation, or if payment has already been given, refunds will not be given.
NONREFUNDABLE DEPOSIT
You are asked to pay a nonrefundable deposit at the time your reservation is made. The deposit amount will range from $25 to $500 depending on the quoted reservation price. If you cancel your reservation you will not get your deposit back. If damage is done to the vehicle, you will not get your deposit back. SEE CLEANING FEE POLICY.
LOAD TIME - Does not apply to hourly charters
One-way & round trip reservations have a 10 minute load up time already included in the price. i.e a 8:00pm reservation has a load up time from 8:00-8:10pm. Additional time is charged by-the-minute at a rate of $1-$3 per minute depending on the vehicle you reserve. Also, your reservation may be forfeited if you are more than 20 minutes late, depending on your driver's schedule.
CLEANING FEE POLICY - Thanks for keeping it clean!
We do provide trash bags for your trash, and also for emergencies such as people who become "car sick." If someone becomes sick in the van outside of the trash bag there is a cleaning fee of up to $300. Or if any other damage is done to the vehicle which makes it smelly, broken, or unbearable for other clients, there may be a fee of up to $300. For example, smeared frosting or nacho cheese, broken cupholders, broken seatbelts, scratched windows, torn speakers, silly string.... All of these things may cause an extra charge. Thanks for respecting our vehicles!
CANCELLATION POLICY AND TIME CHANGE POLICY
If a reservation is cancelled after the deposit has been paid, the deposit becomes the cancellation fee.
Reservation times may be changed (if our schedule permits) up to 4 hours prior to the scheduled reservation time without incurring charges, ONLY if our schedule permits this change.
OTHER
We reserve the right to refuse service to anyone who is overly intoxicated or presents a danger to others at the sole discretion of your driver. All prices and fees subject to change without notice unless you have an existing confirmed reservation (deposit paid). Availability subject to change and/or vehicle substitution at any time due to situations beyond our control, such as weather, traffic, etc.. Persons overly intoxicated may be refused service at any time or have their reservation voided at our sole discretion. We reserve the right to contract with a third party. We are not responsible for lost items (cell phones, IDs, cameras, etc). Upon making a reservation, you release all liability from the driver and The DD Van Service (The Drunk Driver LLC) for any injuries incurred entering or exiting the van. We will do our best to assist you and maintain the safest environment possible, however, it is your duty to be cautious when entering and exiting the van and staying seated while the vehicle is moving.
Please understand that we always do our best to provide excellent service and care very much about our clients' satisfaction and the reputation of our company. Our number one priority is the safety and happiness of our clients.
